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Eaton Fuller Hybrid Transmission Fault Code 71 – Failed to Disengage a Gear

Gear disengagement fault keeps coming back? Rebuilt Eaton Fuller transmissions and replacement parts ship same day — call 877-776-4600.

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” publish_date=”” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_image_id=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””]

Fault code for Eaton Hybrid Drive Systems models (MY08) EH-8E306A-U, EH-8E306A-UPG, EH-8E306A-UP, EH-8E306A-CD, EH-8E306A-T, EH-6E606B-CD, (MY09) EH-8E406A-U/P, EH-8E406A-UP, EH-8E406A-UPG, EH-8E406A-CD, EH-8E406A-CDG, EH-8E406A-CDR, EH-8E406A-T, EH-6E706B-CD, EH-6E706B-P and EH-6E706B-UPG. Read below to learn how to test, clear and fix fault code errors for your Freightliner, Mack, Peterbilt, Kenworth, Volvo, International, and heavy-duty truck and equipment. The Transmission Electronic Control Unit controls the Electric Shifter, which engages the different rails and gear positions. The Electric Shifter is comprised of two electric motors; one changes the rail position and the other changes the gear position.

Fault Code 71 – Failed to Disengage a Gear Detection

The following preconditions must be met before the system detects the fault:

TECU ignition voltage is greater than 7 volts and less than 16 volts.
TECU System Battery Voltage Low Fault is Inactive.
TECU System Battery Voltage Weak Fault is Inactive.
TECU J1939 Communication Link Fault is Inactive.
J1939 engine torque is zero ± 5% and J1939 engine speed is within 50 RPM of synchronous.

Note: When troubleshooting an Inactive code refer to the Product Diagnostic Mode (PDM)

Conditions to Set Fault Code Active

FMI 7 is set when the Electric Shifter fails three consecutive attempts to disengage a gear.

Fallback When Fault Code 71 is set the following conditions occur:

Fault is stored in TECU memory
If the fault sets while driving, the vehicle maintains the current gear and clutch opens when the vehicle stops.

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Conditions to Set Fault Code Inactive

Only Inactive faults can be cleared from the Transmission Electronic Control Unit (TECU) or HCM history using ServiceRanger. The TECU automatically clears the faults from history after 200 hours and the HCM automatically clears the faults from history after the fault has been Inactive for 200 hours.

This fault code can be caused by any of the following:

FMI 7
- Dragging Clutch
- ECA
- Shift Bar Housing
- Electric Shifter
- Gear Select Sensor
- Yoke, Sliding Clutch, Mainshaft
- TECU
- Torque locked in gear

Fault Code 71 – Failed to Disengage a Gear Test

Component Identification:

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_1″ layout=”1_2″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_image_id=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_imageframe image_id=”14410|full” max_width=”” style_type=”” blur=”” stylecolor=”” hover_type=”none” bordersize=”” bordercolor=”” borderradius=”” align=”center” lightbox=”no” gallery_id=”” lightbox_image=”” lightbox_image_id=”” alt=”shift forks – Eaton Fuller transmission” link=”” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]https://www.globaltransmissionsupply.com/wp-content/uploads/shift-forks-Eaton-Fuller-transmission.jpg[/fusion_imageframe][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””]

The picture above shows the Shift Forks in the neutral position.

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NOTE: Refer to the Eaton Hybrid Component and Connector Location for Connector Locations in MY08 Systems

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NOTE: Refer to the Eaton Hybrid Component and Connector Location for Connector Locations in MY09 Systems.

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” publish_date=”” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=””][fusion_builder_row][fusion_builder_column type=”1_1″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_image_id=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_modal name=”warnings_cautions” title=”Warnings & Cautions” size=”large” background=”” border_color=”” show_footer=”yes” class=”” id=””]Danger: Danger indicates you will be severely injured or killed if do not follow the indicated procedure.
Warning: Warning indicates an immediate hazard, which could result in severe personal injury if you do not follow the indicated procedure.
Caution: Caution indicates vehicle or property damage could occur if you do not follow the indicated procedure.

Note: Note indicates additional detail that will aid in the diagnosis or repair of a component/system.

Follow the specified procedures in the indicated order to avoid personal injury:

1. If the high-voltage cones are around the vehicle and the lockout is installed on the PEC, the only person that should be allowed to start the vehicle is the person who signed the lockout tag.
2. Before working on a vehicle or leaving the cab while the engine is running, you should place the shift lever in “N” set the parking brake, and block the wheels.
3. For safety reasons, always engage the service brakes prior to selecting gear positions from “N.”
4. Before starting a vehicle always be seated in the driver’s seat, select “N” on the shift control, and set the parking brakes.
5. In vehicles with ePTO, the engine and/or
Motor/Generator can start in ePTO mode. Never perform any maintenance or work on vehicle, while in this mode.
6. 12-Volt Battery positive (+) and negative (-) must be disconnected prior to any welding on any Hybrid equipped vehicle.

Caution: Follow the specified procedures in the indicated order to avoid equipment malfunction or damage.
Caution: Do not release the parking brake or attempt to select a gear until the air pressure is at the correct level.
Caution: To avoid damage to the transmission during towing place the shift lever in “N” and lift the drive wheels off the ground or disconnect the driveline.

High-Voltage Warnings & Cautions

Use CO2 or Dry Chemical Fire Extinguishers.
The high-voltage wiring is covered in orange insulation or convoluted tubing and marked with warning labels at the connectors.
All Eaton® Hybrid Diesel/Electric vehicles will be marked ‘Hybrid’ on the outside of the vehicle, along with the shift label on the dash.
Refer to OEM for specific location of chassis mounted hybrid components.
Do NOT cut into the orange high-voltage cables.
Do NOT cut into or open the PEC.
Do NOT cut into or open the DC/DC Converter.
Do NOT cut into or open the Inverter.

A buffer zone must be set up and high-voltage insulated rubber gloves (class 0 with leather protectors) are required prior to working on high-voltage. Failure to follow these instructions may result in severe personal injury or death.
The rubber-insulated gloves that must be worn while working on the high-voltage system are class 0 with leather protectors. The rubber gloves should be tested before EVERY use following the rubber insulation gloves testing procedure found in “Diagnostic Tools/Service Publications” on page 6. Failure to follow these instructions may result in severe personal injury or death.
Before inspecting or working on any high-voltage cables or components the “High-Voltage Service Shutdown and Power-Up Procedure” on page 4 should be followed. Failure to follow these instructions may result in severe personal injury or death.
The Lockout and Tagout devices should only be removed by the technician that placed the Lockout and Tagout devices on the vehicle. Failure to follow these instructions may result in severe personal injury or death.
High-voltage rubber insulated gloves (class 0 with leather protectors) must be worn when working on any
high-voltage cables. The “High-Voltage Service Shutdown and Power-Up Procedure” on page 4 must be followed prior to removing any high-voltage cables. Failure to follow these instructions may result in severe personal injury or death.
High-voltage cables and wiring are orange and contain a warning label at the connectors. High-voltage components are marked with a label. High-voltage rubber insulated gloves (class 0 with leather protectors) must be used when working on any of these components. Failure to follow these instructions may result in severe personal injury or death.

High-Voltage Service Shutdown Procedures

1. Follow “High-Voltage Work Area” procedure.
2. Locate the red PEC Service Switch on the front of the PEC and push switch off.
3. Remove the Service Switch Cover and install the Lockout Bracket (J48506).
4. Fasten tag to the Lockout Bracket.
5. Ensure the PEC Service Switch can not move from the off position.
6. Allow the system to set for a minimum of 5 minutes to discharge high voltage.
7. Connect ServiceRanger and view the Data Monitor PID 116 called “High-Voltage Battery Potential.” Use SPN 520323 for J1939 connection “Battery Voltage RB” (Relay Box).
8. The voltage should be 30 volts or less. If the voltage is above 30 volts, do not work on the vehicle and contact Eaton® at 1-800-826-HELP (4357).
9. Turn ignition key off and proceed to repair or troubleshooting step.
Note: The voltage drops to zero when the key is off.

High-Voltage Service Power-Up Procedure

1. Install all high-voltage connectors into their locked positions.
2. If you are the person working on the vehicle, remove the Lockout Bracket and tag.
3. Reinstall the Lockout Bracket over the Service Switch.
4. Pull the Service Switch out and let vehicle set for 2 minutes.
5. Start vehicle when appropriate.[/fusion_modal][fusion_modal name=”component_location” title=”Eaton Hybrid Component and Connector Location ” size=”large” background=”#ffffff” border_color=”” show_footer=”yes” class=”” id=””]

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Retrieve Active fault codes and FMIs with ServiceRanger using the 9-Way Diagnostic Connector or manually.
Key on.
Press N on the Push Button Shift Control.
Observe Gear Display:
- If gear display shows: “N”, go to Step 5.
- If gear display shows: “71”, go to Step 2.

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Perform the Electrical Pretest
- If no issues found during the Electrical Pretest, go to Step 3.
- If issue was repaired during the Electrical Pretest, go to Step 1.

[/fusion_content_box][fusion_content_box title=”STEP 3. Perform manual Shift Bar Housing inspection.” backgroundcolor=”” icon=”” iconflip=”” iconrotate=”” iconspin=”” iconcolor=”” circlecolor=”” circlebordersize=”” circlebordercolor=”” outercirclebordersize=”” outercirclebordercolor=”” image=”” image_id=”” image_width=”” image_height=”” link=”” linktext=”” link_target=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

Key off.
Remove Electric Shifter* from Shift Bar Housing to see what gear position is currently engaged.
Attempt to move the engaged rail back to neutral:
- If rails move from the engaged position to neutral, go to Step 4.
- If rails do not move from the engaged position, attempt to take the torque off the driveline. If concern is still present, inspect the Main Case for a damaged Mainshaft, sliding Clutch, or Fork. Go to Step 5

* See Electric Shifter in Eaton Fuller TRSM1000(MY08)/TRSM2000(MY09) Manual.

[/fusion_content_box][/fusion_content_boxes][fusion_content_boxes layout=”clean-horizontal” columns=”2″ title_size=”18px” heading_size=”3″ title_color=”#ffffff” body_color=”#ffffff” backgroundcolor=”#4f4f4f” icon=”” iconflip=”” iconrotate=”” iconspin=”no” iconcolor=”” icon_circle=”” icon_circle_radius=”” circlecolor=”” circlebordersize=”” circlebordercolor=”” outercirclebordersize=”” outercirclebordercolor=”” icon_size=”” icon_hover_type=”” hover_accent_color=”#f41000″ image=”” image_id=”” image_width=”” image_height=”” link_type=”” button_span=”” link_area=”” link_target=”” icon_align=”left” animation_type=”” animation_delay=”” animation_offset=”” animation_direction=”left” animation_speed=”0.3″ margin_top=”” margin_bottom=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””][fusion_content_box title=”STEP 4. Verify integrity of Shift Bar Housing components.” backgroundcolor=”” icon=”” iconflip=”” iconrotate=”” iconspin=”” iconcolor=”” circlecolor=”” circlebordersize=”” circlebordercolor=”” outercirclebordersize=”” outercirclebordercolor=”” image=”” image_id=”” image_width=”” image_height=”” link=”” linktext=”” link_target=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

Key off.
Inspect the following:
- Shift blocks are fastened to Shift Rails securely
- Electric Shifter is free from any excessive lube contamination buildup
- Two gear positions can not be engaged at the same time
  - If no problem found, replace the Electric Shifter, then go to Step 5.
  - If problem is found, repair as required, then go to Step 5.

[/fusion_content_box][fusion_content_box title=”STEP 5. Verify repair.” backgroundcolor=”” icon=”” iconflip=”” iconrotate=”” iconspin=”no” iconcolor=”” circlecolor=”” circlebordersize=”” circlebordercolor=”” outercirclebordersize=”” outercirclebordercolor=”” image=”” image_id=”” image_width=”” image_height=”” link=”” linktext=”Read More” link_target=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]

Key off.
Reconnect all connectors and the negative battery cable.
Key on.
Clear codes, see Clear Inactive Faults.
Drive the vehicle and attempt to reset the code.
Check for codes, see View Active and Inactive Faults.
- If no codes, test is complete.
- If fault Code 71 appears, find error in testing, go to Step 1.
- If a code other than 71 appears, see Fault Code Index List.

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